Our confidentiality commitment
What we collect, who can see it, and how we protect it.
What we collect
When you submit a care need, we collect the name and contact information you provide for the person needing care, a description of the situation, the type of care need (such as hospital, illness, bereavement, or life crisis), and — if you choose to share it — your own name and contact information so a pastor can follow up with you. If you opt in to status updates, we keep the email address or phone number you provide for that purpose. Authenticated staff additionally have a profile record (name, role, church email) used to sign in.
Who can see it
Care-need information is visible only to authenticated First Baptist Church Picayune pastoral and care staff who have signed in with their church Microsoft account. Some interaction-log entries can be marked clergy-only and are visible only to pastors and admins. If you opted in to status updates as the person who reported the care need, you receive a private link that shows only a brief, current status of the care need you reported — never staff names, internal notes, or the interaction history.
How we protect it
Care-need records are stored in an encrypted database hosted on Microsoft Azure inside the church’s tenant. Access is gated by Microsoft 365 sign-in and a per-staff role (Staff, Pastor, Admin). Every change to a care need — status updates, assignments, interaction-log entries — is recorded in an immutable audit history that no one, including system administrators, can edit or delete after the fact. Status-update links sent to the person who reported the care need expire after seven days and reveal nothing beyond a curated status sentence.
What this is and is not
FBC Cares is a pastoral-care coordination tool, not an emergency service and not a clinical or counseling system. If you or someone you know is in immediate danger, call 911. If you are facing a mental-health crisis, call or text 988 for the Suicide and Crisis Lifeline. FBC Cares is not a HIPAA-covered healthcare service; pastoral care notes are kept under church policy rather than under medical-records regulations. For care that goes beyond what a pastor can offer, we will help connect you with the right professional resources.
Contact us
For questions about this statement, to request a correction, or to ask us to remove information you submitted: First Baptist Church Picayune, church office (601) 798-3171, or email the church office through the contact form at fbcpic.org. For an active pastoral concern, call the church office during business hours; for after-hours pastoral care, the office voicemail provides the on-call pastor’s number.
Last updated 2026-05-01